GENERAL TERMS AND CONDITIONS

7. EXCHANGE, RETURN AND REFUND POLICY

7.1. Exchange of goods, modification of goods

You bear the costs associated with exchanging the goods for the same goods of a different size, both the costs associated with returning the originally delivered goods and the costs associated with delivering the same goods of a different size. The exchange of goods can only be carried out provided that the buyer has paid the seller the estimated costs associated with the exchange of goods; the seller will inform the buyer of the estimated costs by e-mail. However, the seller may, at its discretion, decide in individual cases to bear the costs of the exchange of goods.

As part of our services, we offer one free resizing of gold and platinum rings, excluding situations where the resizing is no longer possible and may cause disruption of the structure of the jewelry. Resize does not include adjustments to the width or thickness of the ring. The customer will be informed of this in writing or by phone. We assess each request for resizing individually, so it is always necessary to contact us in advance.

Some restrictions may apply to rings with pave settings or other side stones on the band, engravings or complex designs. In the event that it is not possible to adjust the size of the ring, we must recycle the existing ring and make a new one. We assess possible fees and adjustments individually.

Our experts assess whether the modification is technically feasible or whether a new ring in the required size needs to be made. This decision is based on the evaluation of the specific model and several other factors.

7.2. Return Policy

As a consumer, you have the right to return the goods within 14 days of receiving them. If your order was shipped in multiple packages, the 14-day period starts from the day you receive the last package. This is in accordance with Section 1829, paragraph 1 of the Civil Code, the buyer has the right to withdraw from the purchase contract without giving a reason.

To return goods, please use our Returns Form and send it to us along with the goods. You can either mail the form and goods or email the form and then mail the goods.

Please note that any international certificate of stone authenticity or gift box included with your order must be returned with the jewelry. If you don't return these items, we may charge you a fee to replace them. This fee is typically at least CZK 500 for packaging and CZK 2,500 for a new certificate.

If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase contract, the gift contract will cease to be effective and the buyer is obliged to return the gift provided to the seller together with the goods

7.3. Effects of Returning Goods

Returning the goods cancels the purchase contract, as if it never existed.

7.4. How to Make a Return

To return your goods, please send them to our mailing address or our showroom within 14 days of notifying us of your intent to return. Please do not send returns via cash on delivery, as we are not obligated to accept them. We recommend using an international courier service and insuring the goods for their full value when returning jewelry to Mialis.

Please include the following with your return:

• A copy of the shipping note and invoice (if applicable) or other proof of purchase
• A written statement with your contact information and a request for a refund, including your preferred refund method (using our Returns Form is recommended)

While providing these documents is recommended, their absence won't prevent us from processing your refund according to legal requirements.

7.5. Receiving a Refund

We'll refund your payment within 14 days of you notifying us of your intent to return the goods. However, we won't initiate the refund until we receive the goods or proof of shipment.

We'll refund you using the same payment method you used to purchase the goods, unless you request a different method.

You're responsible for the cost of returning the goods, even if they can't be returned by standard postal services (e.g., jewelry). These costs are non-refundable.

7.6. Damaged Returns

Please package the goods carefully to prevent damage during shipping.. If the returned goods are damaged, scratched, or deteriorated, we may reduce your refund to account for the loss of value.

7.7. When Returns Are Not Possible

According to Section 1837 of the Civil Code, you cannot return goods and cancel the purchase contract in the following cases:

• Customized Goods: Items that have been customized to your specific requirements, such as resized jewelry, engraved items, or non-standard ring sizes.
• Gift Cards: Gift cards are considered a service, not a product. While you have a 14-day right to return them, this right is lost once you've used the card to purchase goods.

7.8. Our Right to Cancel

We may cancel the contract in the following situations:

• You haven't paid the full purchase price on time.
• You refuse to accept delivery of the goods.
• We can't fulfill the order due to circumstances beyond our control (e.g., product discontinuation or supplier issues).

If we cancel the contract, we'll notify you immediately. If you've already paid, we'll refund you within 14 days (usually within 5 days) to the account you used to make the payment. Please note that your bank may take 2-3 days to process the refund.

7.9. We May Reject Claims:

We have the right to reject your claim if the damage is due to normal wear and tear or mechanical damage.

You acknowledge that the color of the item, including any gemstones, may vary slightly from the image on our website due to the natural materials used. This is not considered a defect.

Each hammered or modified ring is handmade, making each piece unique. The surface may vary slightly from the photo or showroom model. This is not a defect.

You are responsible for any damage or loss caused by mishandling the item.